Customers may pick up requested items at the Westerville Public Library.
This level features contact-less service for the health and safety of our community. Customers are encouraged to reserve items online or by calling 614-882-7277 ext. 2. Please be patient and expect delays as we adhere to best practices.
At this time, we are estimating a delay of 2-14 days for reserved items. This is due to limited staffing, high demands, and quarantined materials. Please wait until you receive an email or phone notice that your item is ready for pickup before coming to the library. We appreciate your patience and understanding.
Yes! The library has begun to order and receive shipments of new items as they are released by publishers. Some release dates have changed. Please expect delays due to limited staffing, vendor availability, and quarantined materials.
Don’t have a cell phone or car? Please wear a face covering when approaching the window.
Need assistance? Please contact us at 614-882-7277 or customerservices@westervillelibrary.org to make alternative arrangements.
Yes! You may pick up items at the drive-thru window within 4 days once you receive the message that it is "ready for pickup".
We understand that you may not be able to use the drive-thru service for a variety of reasons. If that is the case, please contact us to discuss options: 614-882-7277 ext. 2 or customerservices@westervillelibrary.org.
If you are unable to wear a face covering and need to approach the drive-thru window, please contact us to make alternative arrangements.
Currently, the following items are unavailable to borrow: art prints, guitars, learning kits, and puzzles.